Send us a message
You can contact us about tool problems, content corrections, feedback, privacy questions or website policies. Response times can vary.
Tool help and reporting
Having trouble using the tool or encountering an unexpected file size result? Follow our reporting guidance below to provide actionable details.
Feedback and suggestions
Share suggestions for improving our browser-based PDF processing utility or clarifying on-page educational guides.
Privacy questions
For questions regarding information handling or our browser-only processing architecture, refer to our Privacy Policy.
Reporting a tool problem
Include your browser and device, the target size you selected, any error message, and the steps that led to the problem. If useful, include the original and final file sizes without sharing the document itself.
Protect your information
Do not send passwords, identity documents, financial records, medical records or confidential PDFs. A description of the issue is usually enough. Redact personal information from screenshots before sharing them.
Privacy requests
For questions about information associated with a message you sent us, explain your request and the email address you used. We may need proportionate verification before responding.
Before Contacting UsQuick checklist
Checking these practical steps first may help resolve questions immediately:
Check file size
Confirm the downloaded file's actual size on your device before uploading.
Portal rules
Verify both the minimum and maximum file size requirements of the portal.
Be specific
Note your browser, operating system, and any error message displayed.
Protect data
Never send confidential or personally identifiable document contents.
We cannot change another website's upload rules or promise that an external system will accept a document.